Shipping Policy
Effective Date: October 2025
Last Updated: November 9, 2025
This Shipping Policy outlines how Skin Ethos processes and delivers online retail orders within Australia. All products are shipped directly from our studio in Sydney. This policy should be read in conjunction with our Terms & Conditions, Returns Policy, and Privacy Policy.
1. Order Processing
Orders are processed Monday to Friday, excluding public holidays. Most orders are processed within 24 hours of placement and dispatched promptly. During busy periods or promotional events, dispatch times may be extended slightly. You will receive an email confirmation once your order has been shipped.
2. Shipping Rates and Timeframes
- Standard Shipping: $9.99 flat rate (3–7 business days)
- Free Shipping: orders over $150 AUD (after discounts)
Delivery times are estimates only and may vary depending on your location and the performance of Australia Post. Most orders are received within approximately three business days after dispatch.
3. Delivery Area
We currently ship to addresses within Australia only. International delivery is not available at this time.
4. Carriers and Tracking
All orders are shipped via Australia Post. Once your parcel has been dispatched, you will receive a confirmation email with tracking information. You can track your delivery directly through the Australia Post website.
5. Lost or Damaged Parcels
Skin Ethos is not responsible for parcels lost, delayed, or damaged once handed to Australia Post. If your order does not arrive within the expected timeframe or arrives damaged, please contact us within seven days of the estimated delivery date at info@skinethos.com.au. We will assist you in lodging a claim and arrange a replacement or refund where appropriate.
6. In-Clinic Purchases
Products purchased during an in-clinic appointment can be collected immediately at the time of payment. Shipping and handling fees do not apply to in-person purchases. We do not currently offer click-and-collect for online purchases.
7. Returns
For information regarding product returns, exchanges, or refunds, please refer to our Returns Policy.
8. Updates
Skin Ethos may update this Shipping Policy from time to time to reflect operational or courier changes. The latest version will always be available on our website with the effective date clearly displayed above.
9. Related Policies
10. Contact Us
A.C.N. 676 748 959 PTY LTD trading as “Skin Ethos”
Studio 10, Salon Lane, 488 Pacific Hwy,
St Leonards NSW 2065, Australia
📞 0466 976 444 ✉️ info@skinethos.com.au
