Privacy Policy

Effective Date: October 2025
Last Updated: November 9th, 2025

A.C.N. 676 748 959 PTY LTD trading as “Skin Ethos” (“we”, “our”, “us”) is committed to protecting the privacy of personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our website, contact us, or receive services at our clinic.

1. Information We Collect

Personal Information Includes your name, contact details, date of birth, address, and payment details collected for appointment, billing, and communication purposes.

Sensitive Information As part of our professional services, we collect health and medical information such as skin history, allergies, medications, treatment notes, and other relevant details required to provide safe and tailored care.

Before-and-After Images (Clinical Records) Before-and-after photographs are routinely taken to document and monitor treatment outcomes. These images form part of your clinical record and are stored securely. They are only used externally with your written consent.

Marketing Photography and Video

With your explicit written consent, photographs or videos taken during treatment may be used for marketing, educational, or training purposes across our digital and printed platforms, including our website, social media, and promotional materials. We ensure that all identifiable use is consented to and handled respectfully. You may withdraw your consent at any time by contacting us in writing at info@skinethos.com.au. Withdrawal of consent will not affect any materials already lawfully published prior to the withdrawal.

2. How We Collect Information

Through consultation and booking forms (online or in-person)
During communication via email, SMS, phone, or social media
When processing payments or transactions
Automatically through our website analytics and cookies

Our booking and client management system is powered by Phorest, which securely stores client data in accordance with its own privacy policy, available at www.phorest.com/privacy-policy.

3. How We Use Information

We use personal and sensitive information to:

Provide, manage, and personalise clinical services
Maintain client and treatment records
Process payments and manage accounts
Send appointment reminders, updates, and marketing communications (where consented)
Comply with legal and regulatory obligations

We do not sell or rent personal information.

4. Service Providers and Data Processors

We engage reputable third-party service providers to support our operations, including client-management, booking, accounting, hosting, payment processing, analytics, and communication services. Each provider is contractually or commercially obligated to handle information in accordance with applicable privacy standards.

5. Cross-Border Disclosure of Information

Some of our third-party service providers and data storage systems may operate or store information outside Australia. When personal or sensitive information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and protected by equivalent privacy safeguards under relevant international standards.

6. Consent and Your Rights

By engaging with Skin Ethos, you consent to the collection and use of your personal and sensitive information as described in this policy. You have the right to:

Access personal information we hold about you
Request correction or deletion, subject to legal and clinical record-keeping requirements
Withdraw consent for marketing or communications at any time

Requests can be submitted to info@skinethos.com.au. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Storage, Security and Retention

We take reasonable administrative and technical precautions to safeguard personal information against loss, misuse, or unauthorised access. Client records are stored within secure, access-controlled systems. As clinical information forms part of ongoing care history, records may be retained indefinitely unless deletion is legally required or requested and permissible.

8. Cookies and Analytics

Our website uses cookies and similar technologies for functionality, analytics, and performance measurement. You may disable cookies through your browser; however, some site features may not function properly. Aggregated, non-identifiable data may be used to improve user experience and marketing effectiveness.

9. Marketing Communications

We may send promotional communications via email, SMS, or social media where consent has been provided. You can unsubscribe at any time by using the opt-out link provided in the message or by contacting us directly.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective policies.

11. Updates to This Policy

This Privacy Policy forms part of our overall client policy suite and should be read in conjunction with our Terms & Conditions and related policies listed below. We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will always be available on our website with the effective date displayed above.

12. Related Policies

13. Contact Us

A.C.N. 676 748 959 PTY LTD trading as “Skin Ethos”
Studio 10, Salon Lane, 488 Pacific Hwy,
St Leonards NSW 2065, Australia
📞 0466 976 444 ✉️ info@skinethos.com.au